We have our core competencies and have discovered what our training needs are. Now it is time to start building a training framework. I stumbled upon a great tool to get started with- Mind Tools.
I had two competency areas with training needs- client focus and problem solving skills. However, these had a link- quality focus. This helped provide a framework to build a set of related courses. But what about the content?
The Mind Tools website content menu doesn’t list quality tools:
However, go over to the search tab and type in quality:
The result will get you set in the right direction:
The prose you will get is not as clear and direct as Wikipedia. Of course, since Mind Tools is a commercial website. So you have to wade through the opening sales pitch in the article. You can read the first few opening lines about Total Quality Management for an example: http://www.mindtools.com/pages/article/newSTR_81.htm
However, once you get past this the content is organized for clear, practical application. A good example is this article on the 5 Whys. Within the first few paragraphs there is a clear example of the 5 Whys process:
With this clear example the basic ideas can be quickly learned. Then related terms and concepts are clearly identified with links to pages containing information.
I do not suggest this as a place to send people to learn the skills, because they are general and not related to a learners specific situation. However, it is a site that can be leveraged to discover general information that can be modified to specific situations.